Política de envío
For domestic and international shipments, we will apply the most convenient shipping rate according to the country and the total weight of the products you have purchased. In this way, we guarantee that you will never pay more than necessary, and we can always assure you that the service will be performed by a reputable transportation company, with a guaranteed quality of service.
As you place your order, you will immediately see the associated shipping costs at . In exceptional cases where customs clearance is required and this generates additional costs, either for the product or for administrative procedures, these costs will be the responsibility of the customer.
Gastos de envío
On this screen you will see the shipping cost information for your order based on the shipping address you have indicated in the previous steps. Remember to accept the general conditions in order to process the order.
Shipping costs apply to each order. The exact costs of each order depend on the country of receipt. Under no circumstances will orders be sent to areas that are not included in the list of countries to which LUX IBÉRICO can ship its products.
International shipping costs may vary depending on the country and zone and the weight of the order. The average shipping cost to all of Europe is about 20 Euros.
Países con excepciones:
Switzerland and Liechtenstein: These countries charge customs fees for meat imports. These Swiss customs charges/duties are paid by the consignee/customer. They are not included in the order and must be paid by the customer before delivery. For more information on cost, please consult your local authorities.
Otros países:
Cualquier gasto arancelario que implique la importación a un país europeo, será siempre a cargo del cliente/destinatario.
Pago
The customer has several payment options to place his order. During the purchase process, you will have to select your preference among the following modalities:
– Tarjeta de crédito VISA o MASTERCARD o REVOLUT PAY, Google/Apple PAY
All transactions involving the transfer of personal or banking data will be carried out in a secure environment, using a server based on standard S (Secure Sockets Layer) security technology. All information you provide to us will travel over the network in encrypted form. In addition, the data relating to your credit card will be entered directly on the bank’s website, at the bank’s Point of Sale Terminal (POS), and will not be entered or stored on any server of LUX IBÉRICO.
Esta modalidad de pago está disponible exclusivamente en la página web.
In the event that a fraudulent or improper charge has been made on a purchase using a payment card number, the cardholder may request that the order not be processed, provided that the order has not left our warehouse. However, if the order has already been shipped from our warehouses, the procedure in these cases requires the customer to file a complaint with an official authority, which will then ask us for the personal data presumed to be fraudulent. In all cases, compliance with the corresponding legal provisions shall be strictly followed.
No obstante, si la compra fue realizada legítimamente por el titular de la tarjeta y la solicitud de devolución no se debió al ejercicio del derecho de desistimiento o resolución, y, por lo tanto, implicó indebidamente la anulación del cargo correspondiente, el titular quedará obligado a compensar a LUX IBÉRICO por los daños y perjuicios ocasionados como resultado de dicha anulación.
Entrega
– Dónde y cuándo
Deliveries are made from Monday to Friday. No deliveries are made on weekends or local holidays.
Orders can only be delivered to private homes or offices. Deliveries are made during business hours. For this reason, to facilitate the receipt of shipments, we ask our customers to use their work addresses or other locations where someone is available to receive the order.
– Plazo de entrega
Orders destined for Spain (Peninsula) are normally delivered within 1 to 5 working days of receipt. Once the order has been shipped, the customer will receive an email notification including the estimated delivery date. In the case of orders placed outside Spain, the delivery period may vary and be between 3 and 6 working days from the order confirmation.
It is important to bear in mind that these delivery times can be extended between 12 and 24 hours if the order includes, for example, a sliced ham. This is because the ham is cut at the time the order is received to ensure that the customer receives it practically freshly cut and can enjoy it to the fullest.
Durante la segunda quincena de diciembre, es posible que los plazos de entrega habituales se dupliquen debido al alto volumen de pedidos diarios que recibimos en los días previos a la Navidad.
– Verificación a la recepción
The customer must inspect the condition and contents of the package within a reasonable time after receipt to ensure that everything is correct and conforms to what was ordered. In the event that no communication of rejection of the products has been received within 7 days of delivery, LUX IBÉRICO will consider that the customer has accepted the delivery.
The availability of products offered by LUX IBÉRICO may vary depending on customer demand. Although LUX IBÉRICO periodically updates the inventory, it is possible that the product requested by the customer is out of stock at that time. If a product can not be delivered due to unavailability, LUX IBÉRICO will notify the customer of this situation via email.
The term for this communication shall in no case exceed a maximum of 7 days . LUX IBÉRICO will offer the customer the option to: provide a product of similar characteristics or higher quality at no additional cost, or, unless justified and demonstrable reasons by LUX IBÉRICO within the same period, refund the sums paid for the cancelled order.
